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Chazz
Posts: 8
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Help and Support does not work offline

Hello. I have a Toshiba A305-S6825 and have Windows Vista 32 bit.  I have only one problem. When I click on the start menu, and go down to Help and Support and click it, it pops up and displays this message:

 

"Help Topic Not found

This content under construction

We were unable to retrieve the requested topic.

 

My Help and Support ultility is set on "Offline Help" when that message appears.  When I set it to "Online Help," it shows this message:

 

"This is a table of links to learn more about Windows and links to online support and other resources.Find an answerWindows Basics Windows BasicsSecurity and Maintenance Security and MaintenanceWindows Online Help Windows Online HelpGo to windowshelp.microsoft.comTable of Contents Table of ContentsTroubleshooting TroubleshootingWhat's new? What's new?

Ask someoneUse Windows Remote Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote Assistance to get help from a friend or offer help.Get help from experts and other users online at Microsoft AnswersGo to answers.microsoft.com.For technical assistance, contact Microsoft Customer SupportGo to www.microsoft.com and search for "customer support" online.More support options...©2007 Microsoft Corporation. All rights reserved."

 

 

The fonts of each message are big and small and have the strange symbols like, %#$@, as shown in the message above.  I think something may have been deleted that keeps Help and Support independently working, like a file that keeps it working, or a disply driver that helps the window display information properly - from showing those crazy symbols.

 

Please if anyone could help me solve this problem without me having to recover my computer to factory condition, it would be greatly appreciated.

 

Charles

Super Contributor
Posts: 12,684
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Re: Help and Support does not work offline

 

Satellite A305-S6825 

 

 Charles, try running the System File Checker. If that doesn't work and it's something new, try a System Restore.

 

   How to repair the operating system and how to restore the operating system configuration to an earli...

 

 

If neither of those works, I'll bet Help and Support is available in another profile. So try booting into another account. If necessary, create one.

-Jerry
Visitor
Chazz
Posts: 8
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Re: Help and Support does not work offline

Thanks Jerry, creating a new account and moving the files over did resolve the issue!
Super Contributor
Posts: 12,684
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Re: Help and Support does not work offline


..creating a new account and moving the files over did resolve the issue!

Happy to hear that, Chazz! I would have suggested you look at this.

 

   Fix a corrupted user profile

-Jerry