General Technology & Troubleshooting Topics

[#1]

Anyone out there:

I have the above laptop, and I'm trying to format the HDD using the supplied toshiba recovery discs, and keep getting the following error message:

----

The instruction at 0x773a2591 referenced memory at 0x00004237
The memory could not be read
Click on OK to terminate the program

---- 

--> and shuts itself off

Error: 03-EEEE-0000
DMI.exe application error

My laptop is out of warranty, and at an authorized dealer, it'd cost $150 to fix the problem, which is not even mine to begin with!

I installed the BIOS update v2.50.  When used the patch to boot the disc, it says:

"Failed to read platform ID"

Now I am stuck.  The computer is very slow, and I don't know what to do.  Help!!!

[#2]

Several issues can be occurring:  Recovery disc may have scratches,nics and not able to read properly.  Odd, you state when you put disc in 'format' problem? Disc is designed to be relatively hands free install, except for a few selections.

Could be a HDD failure about to incur or memory not seated properly to be read, also ensure all external devises are out of unit during Recovery install.  For peace of mind and less frustration troubleshooting--allow the provider to fix the concern, thus if anything else is incurred THEY will have to fix.  Also, they can run a diagnostic, give to you displaying condition of hardware installed.