General Technology & Troubleshooting Topics

[#1]

Purchased a used m35 satellite  did not come with hard drive. Purchased a hard drive installed  the laptop had a copy of windows that I used but it wasn't a good copy did not boot up right.   c0000221 unknown hard error  came up and that was as far as it got. Laptop is a fairly new model  any ideas.

[#2]

Specifically which M35?  Toshiba makes several different models.  Most are about 4 to 5 years old.

What hard drive did you purchase?  From what I can tell based on the M35-S359 the bios in those doesn't support 48bit addressing so it can only use a hard drive smaller than 137gb in size, effectively limiting you to a 120gig drive.  Ther is no bios update to address this issue and none of the various software hacks are reliable enough to depend upon.

And what version of Windows are you trying to install?

[#3]

Laptop is a  M35-S456     Hard drive is a   Toshiba  MK1032GAX   HDD2D08   B   ZK01  S

100GB    Tried   Office XP

[#4]

Office XP isn't an Operating System, it's the Office Suite with Word, Excel, PowerPoint, etc.  You need an actual Operating System Instal Disk to install an operating system.  

• XP Home Edition
• XP Professional Edition
• Vista
• WIndows 7

[#5]

 It was the XP Professional Edition   Sorry.  It was the one i had for my desk top computer.

[#6]

Is that XP disk from your Desktop from a Dell, HP, Compaq, or other name brand desktop?

[#7]

Dell

[#8]

That's why it isn't working.  It's tied to a Dell system bios and won't install on anything else.  Plus it's against the EULA to install it on anything other than the Dell system it shipped with.  When you come up with a legal copy of Windows let us know and we'll see what we can do. 

[#9]

Thanks i will do that.

[#10]

Your best bet would be to order replacement Recovery Media from Toshiba.  That would have the drivers and utilities along with the operating system and make it easier to install and setup.  See this post for details.