General Technology & Troubleshooting Topics

[shorttyleg]

This pc had recently crashed. I was able to get it back to go online.What I cant get it to do is, any downloading.Can someone tell  me what I need to do to get my downloads to work please? My 11 yr old had downloaded something, not sure what and then it crashed. and doesnt know either.Can someone please help me. Thanks, shortyleg                                                                                                                                             p

[Jerry_Lippey]

We can't see your computer or what you're doing.

Which computer? Which Windows?

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What I cant get it to do is, any downloading.                                                                                       p

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What does that mean? Tell us what happens - not what does not happen. Tell us exactly what you do and then what you see.

Please give us step-by-step details and make paragraphs that we can understand. Thank you.

[patriot298]

hello

my name is brandon and for xmas i just recieved a new satellite L505 S5984 and once i opened it i dirctly went on to youtube to watch a video but the video screen was black and there was no toolbar to hit play or anything.  next i tried to go on playlist.com and found that instead of the player loading only a little white box appeared.  lastly i tried to download mozilla firefox in which it told me upon beginning to download that the site coulnt be found.  so my assumption is that when a site tries to dowload or activate things inside of it such as inbstall a program or run a player it fails. i dont know whaT IS WRONG BUT DOWS ANYONE HAVE ANY INSIGHT TO MY PROBLEM(sorry caps) but anyways:

it is brand new before i got it my father downloaded avg antivirus and set up my internet connection and nothing else

i am running windows 7(dont know what bit)

if you need any other info let me know i will be checking the forums

thankyou

brandon