Satellite Pro Laptops

[#1]

So, I get a Challenge Code on my Laptop, I called Toshiba Service to get a response Code, They keep telling me that this PC doesn't support that, but I'm looking at a screen asking for the Response Code, Why?? I even told them to look up Toshiba Document ID 98081156, which spells out how it works. That doc number was given to me by one of Toshiba's authorized service centers. I give you the Challenge Code of the PC, you give me the response code. I'm pretty sure they didn't even read it.

[#2]

rustaholic,

That document is only availible to Authorized Service Providers because they are they only ones that can follow the procedure listed. 

You can try removing the battery and AC power to see if it clears the message.  Also try to update the BIOS if possible.  Also, the computer is on, try holding the power button down for about ten seconds until it powers off.

If you are unable to clear the message then you will need to take the computer to an Authorized Service Provider.

Keith