Sound / Audio

[anners4]

Hello -

   I had my laptop repaired and I think they forgot to install my sound driver. My built in mic is not working on programs like Skype. I was told to download the sound driver from this site for my laptop and I did. Then I was supposed to uninstall the old sound program, but it is not listed on my programs list. After I unzipped the new driver, to upgrade, it keeps saying the end result is "FAILURE". Does anyone have any suggestions... I am following the steps and still not getting the correct response. I'd like for my sound to be workings again, this is a new laptop! Thanks!

Anners

[Jerry_Lippey]

Satellite M305D-S4830 

Is this the driver you are using, Anners?

   Conexant Audio Driver for Windows Vista 

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I was supposed to uninstall the old sound program, but it is not listed on my programs list.

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To uninstall the old driver, open Device Manager, expand Sound, video and game controllers, right-click on the Conexant device, and click Uninstall.

[anners4]

Hi Jerry, 

 That is the driver I would LIKE to be using, currently the only one under my Device Manager is  High Definition Audio Device. When I try to install the Conexant driver it comes up as FAILURE each time?

Anners

[anners4]

Also - when I try to uninstall the Hugh Definition Audio one, it automatically reinstalls itself - I'm not sure what to do....

[Jerry_Lippey]

If you can't see the Conexant device, it's probably malfunctioning.

The only way to tell for sure is to restore the hard drive to its original factory-fresh state using Toshiba recovery discs. Everything should work then.

But that wipes the drive clean of everything you've added.