That's BS about "some sort of force". I bought my laptop in the middle of July. Didn't use it most of August because I was on vacation. It sits on a table when not in use, no cats or any other type of "force" ever sees it, it's never been dropped or anything of the sort. There's absolutely zero damage not even the slightest hint of a scratch anywhere on the screen or the surrounding housing. Yet, there's a large crack running down the screen from the top. You can clearly see that this crack started somewhere under the "trim" like a defective windshield will do from under the body trim.
I took it to Best Buy where I bought it and the tech there in the "Geek Squad" said it's a "VERY COMMON" problem with Toshibas and is caused by,,,,,, wait for it,,,,,, "Opening it". That's right the very "force" needed to actually open the screen in order to use the thing as designed causes it to crack.
When I called the Customer Service rep at Toshiba they actually said the guy at Best Buy was a complete idiot and then told me I caused the damage and it would not be covered under any type of warranty. Unless of course I had paid extra for the accidental damage warranty. What a total crock.
I bought a "budget" computer because that's all I needed at home basically for personal emails, believing that even in a lower price range Toshiba products were high quality.
I worked in Field Service doing repairs on customer equipment for years, I've seen every "I was just minding my own business when this happened" kind of BS damage to multiple types of equiptment. This laptop screen is simply defective, just like the hundreds of others I've seen people talking about online.
It's really a shame that a company that I've always looked to to provide high quality products would treat their customers this way. I guess my only saving grace at this point is that now I work and am very active in a field where I speak to literally tens of thousands of people yearly about technology and quality manufacturing processes. I now have a perfect example to use in lectures.
I guess this once outstanding company has fallen to the same ills that have eaten up so many American companies and they've started worrying too much about pennies on the bottom line instead of the dollars tied to good customer service.
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