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New Member
Whalefish
Posts: 1
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Big Problem

I have a Satellite A135-S2386 and I can ont get the computer to come on in normal mode. Everytime I turn on the computer it goes dorectly to safe mode and ask for a "PASSWORD". I do not this password or why it has gone to this screen. I have troed numerous times re-booting and also selecting the F2 for setup. But I am asked for a password. Any info to how I may be able to get pass the password would be appreciated. I could probably do a system restore and correct problems. Also the computer was working fine before this happened. I was told that you can go through the back cover and do a master reset, if anyone knows this trick, please share. I do not care if I lose info on the computer, just want to get it back working. I do have the recovery disk if needed.Thanks.

Regular Contributor
Novaspiro
Posts: 71
0

Re: Big Problem

Go to an Authorized Toshiba Service Center with Proof of Purchase.  They can remove your password for a fee.

 

Cheers,

Bernhard

Super Contributor
ChristopherC
Posts: 1,556
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Re: Big Problem

If the issue is due to the documented problem and you haven't updated the BIOS, the service provider will reset the password and update the BIOS without charge.